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Customer Support
Shipping & Delivery
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors.
Privacy Policy
Information Collection & Use
Uni-Source is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by Uni-Source to:
Process orders
Provide a personalized shopping experience for registered customers Send e-mail newsletters full of specials and helpful information to those who opt to receive them Monitor traffic patterns to improve our site’s functionality and user-friendliness We collect customer information with one goal in mind: Serving you to the best of our ability!
Sharing Information
At Uni-Source, we use outside companies to ship orders and to process credit card transactions. We only provide these companies with the appropriate and necessary information. They do not store, share, or retain this information in any way.
Manufacturer Warranty
Each manufacturer has its own unique system for dealing with warranty issues. Below is a list of each manufacturer we offer thru this website, should a warranty issue arise. Please always feel free to contact us for assistance, however your quickest and fast route to resolving issues is usually dealing directly with the manufacturer. And remember please always have your model and serial number handy.
Security
Uni-Source provides a reliable, secure ordering solution for you. Our ordering software is data encrypted and secure. We are Level 1 PCI compliant and use 128 bit SSL certificates to keep your order details secure.
Returns
Returns from overseas can be very expensive and must be carefully considered and discussed on a case by case basis to determine if they are necessary and to allocate responsibility. We are always willing to correct problems with shipments, but to protect all parties involved these problems need to be discussed and method of shipment & costs, restocking fees, customs clearance charges and other applicable fees must be agreed upon before the item/s are shipped. Secure re-packing of the product for shipment is the customers responsibility and goods received poorly packaged & damaged will not be credited. If a defect is noticed it should be reported to us within 24 hours of shipment arrival and you must be provide us with a written explanation and as many photographs as possible. All merchandise subject to a return must be in its original packaging, unused and unassembled. Custom items, may not be returnable or non-refundable.